A Chinese tech executive has ignited outrage in China with her fiery endorsement of toxic workplace culture, which eventually caused her to lose her own job.
Qu Jing, Baidu's former vice president and head of communications, sparked a public relations crisis for the Chinese search engine after her controversial comments hit a raw nerve with young workers fed up with grueling hours and relentless pressure.
In a series of short videos posted last week on Douyin, China's version of TikTok, Qu spoke about her devotion to her career, strict management style and unflagging demands on her direct reports.
In one video, she lashed out at an employee who refused to go on a 50-day business trip during the Covid-19 pandemic, when China imposed stringent travel restrictions and quarantines.
"Why should I take my employee's family into consideration? I'm not her mother-in-law," Qu said. "I'm 10 years, 20 years older than you. I didn't feel bitter about it or tired, even though I have two children. Who are you to tell me that your husband can't stand it?"
In another clip, Qu shared her personal sacrifices as a working mother. She was working so hard that she forgot her elder son's birthday and what grade her younger son was in at school. She said she didn't regret it because she "chose to become a career woman."
"If you work in public relations, don't expect weekends off," she said in a third video. "Keep your phone on 24 hours a day, always ready to respond."
In another video, she also threatened to retaliate against employees who complain about her, saying they wouldn't get another job in the industry.
But now, following the public outcry, Qu has lost her own job at Baidu, a person familiar with the matter told CNN on condition of anonymity. CNN has also seen a screenshot of an internal personnel system that appears to confirm she no longer works at the company.
Baidu did not immediately respond to a request for comment. By Thursday night, Qu had removed the title of "Baidu's vice president" from her account on Douyin. Qu had apologized earlier in the day and said her posts did not speak for Baidu.
The controversy soon became a trending topic on Douyin and Weibo, China's X-like platform, dominating online discussions. Users criticized Qu for her aggressive and insensitive approach and accused her, and Baidu, of promoting a toxic workplace.
The American Psychological Association describes "toxic workplace" as an environment filled with infighting, intimidation and other affronts that harm productivity.
The videos struck a nerve in China because people can relate to the lack of empathy for the common plight that happens in their own workplaces, said Ivy Yang, a China tech analyst and founder of consulting firm Wavelet Strategy.
"The fact that she said it in a way that's so direct and in your face, it just generated this kind of emotional response," she said. "This is what the bosses are thinking, and she was merely saying it out aloud."
China's young workers have increasingly spoken out against the culture of excessive overwork and extreme competitiveness that has come to dominate many industries, especially the tech sector.
In 2019, Alibaba co-founder Jack Ma drew intense criticism after endorsing the "996" trend, meaning working from 9 a.m. to 9 p.m. six days a week, and calling it a "huge blessing."
Yang called the backlash against Ma a "watershed moment" that led people to rethink their relationship with the workplace — a trend that has only intensified as the Chinese economy slows.
"When companies demand complete loyalty, time and energy from their employees, employees feel there's no reciprocity or reward for their sacrifice or contribution, especially when things are slowing down. That becomes the central conflict, and this conflict is also at the heart of the Baidu saga," Yang added.
Keep reading about the controversy.
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